Advanced Hospitality Technologies

    Benefits of Using VoIP Technology   More and more businesses are implementing Voice over Internet Protocol or VoIP technology because of its versatility, flexibility and cost effectiveness. With new developments in this technology, the scope of its applications is widening. It is becoming more than just voice communications technology. That is why businesses of all sizes are migrating at an increasing rate. Here is a short list of some of the benefits.   Versatility/Flexibility:  There are many VoIP service companies that have been working feverishly to enhance the use of this technology. They are bundling up other communication applications into a single unified communication platform to increase the efficiency for businesses. This means all modes of communication such as voice, fax, video, web conferencing and emails can be utilized, using a single software application. The ability of this application to convert voice into an email or fax into an email can bring a tremendous amou...

    BYOD: Why is This Concept So Attractive to Employees?   Bring Your Own Device, or BYOD, to work was an idea a few years ago that is becoming a reality very fast. To use your personal smartphone, tablet or laptop for work seems increasingly natural. Employees are embracing this concept without any serious reservations. As more and more business activity becomes technology driven, to have electronic gadgets right by your side all the time make sense. According to a survey conducted by Logicalis about 75% of employees in high growth markets such as Brazil and Russia and 44% in developed markets bring their own devices to work.   Let's examine all the factors causing people to want to use their own devices at work. Familiarity:  This may be the most relevant reason for someone to bring their own tablet or laptop to work. It may be the operating system, web browser, or other apps on their devices that they know so well and feel comfortable using. Convenience:  Companies have been pr...

    VoIP: A New Dimension in Communication for Hospitality   Voice over Internet Protocol or VoIP is about a decade old technology that is gaining popularity among individual subscribers and businesses. In conventional systems, phone calls are made using telephones or handsets that are connected by phone cables. These calls are routed using the Public Switched Telephone Network (PSTN,) carrying a signal from one telephone to the other. But instead of connecting telephones to the phone cables through phone jacks in the walls, VoIP uses the internet where phones can be connected to broadband devices, adapters or PCs using broadband. With this system, voice is converted into a digital signal and carried over the Internet. Let's take a look at all the options that are available to make calls using VoIP.   Make Calls from a PC:  Using this platform a call can be placed from your PC. Your computer is connected to the Internet via broadband. A specially designed software app allows you to...

    Hospitality: It is Hackers v. You - Don't Let Them Score   Selling stolen IDs and other personal data is a lucrative trade for hackers. They are always looking for sources where vital information is stored. As a small to midsize business you store your client's personal information, collected from different sources, on your computers and servers. Your Point-of-sale (PoS) terminal and some website transactions can be completed by use of electronic banking, credit cards or debit cards only. Your customers have to key-in their pins or passwords to make payments. That information has to be saved. Also, depending on the kind of services or products you provide, you may be collecting Social Security numbers, addresses, driver's license numbers and DOBs of your clients. Information that personal is as important as it can get. Any source of that information is like a gold mine for a hacker. All this means only one thing for you: A data security nightmare.   Here are the channel...

    Business Disaster: What Threatens Small Businesses the Most?   There are many threats to the integrity of a small business, and not all of them are as dramatic as a cyberattack or a hurricane. Every small business needs to do a risk assessment to determine all the threats that exist that could bring harm. External threats are the ones that get the the most attention. These can be big snowstorms or hurricanes that bring down power lines and network connections. They can also be man-made. A power outage due to a grid failure, or an act of terror. Also in this category are phishing scams, cyber attacks and data theft from external sources. All of these are the ones that make the evening network news, and every business needs to plan how to handle them. However, there are some internal threats that can be just as serious, but are far less attention getting. For example, human error. Stolen data can occur because someone forgot about changing their passcode, or they left a smartphone co...

    Data Protection and Bring Your Own Device to Work   BYOD refers to a firm's policy of allowing employees to use their own personal phones, tablets and laptops for all their work applications.This is a pretty common policy, and it has many benefits, but it brings along risks. How are you addressing these risks?   Here are some of the issues raised by BYOD A lost device -  If you issue company phones, you have the ability to remotely wipe the unit clean if it is lost or stolen. With employee's personal devices, do you still have that ability. If not, your data is at risk. Software updates -  Is the employee responsible for updating all the software and virus protection programs on their own devices? If that responsibility transfers to them, you are at the mercy of their willingness to keep track of such tedious tasks. If you accept responsibility for it, do you have the in-house staff to handle all the extra work? Back ups -  with data being entered on many different devices,...

    Everyday Human Error Can Affect Data Protection   Are you under the impression that data loss is all about putting up firewalls to protect against evil cyber attacks? Some of the biggest sources of data loss include sloppiness, human error, and just plain forgetfulness.   What are some of the unglamorous things that we do every day that leave us vulnerable?   Passwords Old or easy passwords are a good first example. Employees set up simple passwords that are easy to crack. More importantly, employees may share passwords, and many often fail to create new ones on a frequent basis. Both of these represent critical breakdowns of good data protection practices.   Emails Another significant problem caused by bad judgement is the tendency of people to open phishing scams. Most everyone now knows about the Nigerian who wants to send money to your bank account, but many new scams come along everyday and people fall for them. This is such a serious source of virus infection that some compan...

    Disaster Recovery Plans: Do You Have One?   Disaster recovery and business continuity plans are issues that almost all small businesses fail to think about. More frequently, they decide they haven't the resources to address such "unthinkables."    If your business was down for 1-2 days or more, what costs would you incur? Lost revenues and lost productivity. These are obvious. You won't make the money that you would have if you remained open. This is especially true if you provide a service. Services are inherently tied to time, and time cannot be re-created. Sure, you can work extra hours next week, but it won't be a service provided at the time it was expected. However, even if you provide a product that can be purchased next week instead of today, a customer didn't get it when they most wanted or needed it. There are other far more serious consequences of business downtime than just unsold goods and services. There are the intangibles that c...

    Why Small Businesses Shouldn't Avoid Making Disaster Recovery Plans.   Entrepreneurs and small businesses, especially ones that are fairly new, often don't think about making plans to recover in case of a disaster. However, it is the smallest business that most likely has the fewest resources to fall back on in case of disaster.   Why does this happen? It isn't on an entrepreneur's radar - The challenge and hurdles of starting out are what drive small business owners. The excitement that comes with getting a new client or releasing a new product are what motivates them. To be honest, things like disaster recovery plans are a little dull and aren't part of the exciting day-to-day hustle of running a company. As a result, these issues get put on the back burner. Planning tools can seem too complex - Ideas like "risk assessment" and "business impact analysis" can be intimidating. Many Hospitality may just feel the whole area is overwhelm...

    Outsourcing? Really. Its OK: How it can save time and money   Almost by definition, small business owners and entrepreneurs cringe at the concept of outsourcing. Those who start their own companies like the control and autonomy it provides them. Unfortunately, that preference for control and autonomy may have some bad side-effects when it comes to IT.   Small business don't have the resources to fully support all of their IT infrastructure needs. The present in-house staff is most likely very busy putting out day-to-day fires. One statistic suggests 65% of IT budgets go to nothing more than keeping the lights on. In short, staff is busy making sure the printer works or reloading a PC infected by a virus after an employee fell for a phishing email. This means that small firm's expenditures on IT are not improving operational, efficiency, or enhancing productivity or competitiveness.   There is an alternative. Managed Service Providers are outside consultants you can bring in...

    Run your Business, not an IT Company   You went into business because you have an interest and expertise in some particular product or service. You began the firm to offer that product or service, but a dirty little problem came along with that new company. IT requirements. You need equipment, and you need networks, and printers, and data storage to keep the company up and running. As a consequence, you've become responsible for managing something you probably don't care very much about or even understand especially well.   Managed Service Providers can be a solution. A small business can off load a variety of IT tasks that are becoming a distraction to everyday business operations and strategy.Here are just two examples.   Software updates and security audits: Your present in-house staff may be spending most of its time fixing everyday problems. As a result, they may have to delay vital security measures, such as applying tested security patches or updating virus software ...

    What is the Cloud: A Simple Analogy   You use the cloud and don't even know it. Do you go to Amazon and create a wish list? Do you have an email account on Yahoo? That is cloud computing. All your emails are stored on Yahoo servers somewhere. They are on physical servers, of course, but they aren't on your laptop. The advantage is that when you spill your coffee onto the laptop keyboard, you haven't lost all your emails even if you never backed up your hard drive. ( If you haven't, shame on you, by the way.)   Here is a simple analogy to explain how the cloud works and why it might be a very useful part of your business model. Picture the small, very cramped office space of a little start-up. You and a few coworkers sit in tight quarters with messy desktops buried in mounds of papers, files, and pizza boxes. There is absolutely no room for storage. (Throw the boxes out yourself. There are limits even to cloud technology) It will be a long time until you can afford a...

    Loss of Data: Causes and Prevention   The adoption of technology from the simplest of matters to the most complex problems has rendered us heavily dependent on it. We love paying our bills minutes before they are due. We enjoy seeing loved ones face-to-face on our computer screens. We can access and print our extremely sensitive records from government and financial websites in a matter of minutes instead of waiting for the mail for days. The time and resources that technology saves are invaluable, but this convenience has a very ugly side. This convenience brings costs, which could include irreparable financial, professional, and social damage. The technology that is designed to make life easier can also wreak havoc when criminals use it to breach secured, personal information. So how do we tame this beast called 'breach of data security'?   Background: The gravity of the problem:  To look for a solution, we first need to understand how serious this problem is. Breaches in...

    Be Proactive: How to Avoid Potential Network Failures   For Hospitality, an IT network failure can be devastating because they don't have the resources of large corporations to bounce back from such disasters. Preparation against such devastation may be the only course for them to avoid failure and survive with the least damage if failure occurs. Hospitality must be proactive in recognizing the eventuality of a cyber attack or human error that can cause data loss and disrupt business continuity. This is what needs to be done to help prevent a potential failure.   Be prepared:  Being proactive is an essential step for preparation against a disaster. There are two ways to determine how to best prepare to prevent potential failure of your infrastructure. First, you need to identify the weaknesses throughout your systems, and second, determine how you are going to eliminate those weaknesses and protect your network.   Identify the weaknesses:  Determine how and why your system coul...

    It is Heaven! Using the Cloud to Challenge Big Business   Has anyone suggested you begin moving your business to the cloud? Cloud data storage or cloud computing? What is this, anyhow? And isn't it something for huge companies?   In the last post we explained what cloud computing is. Simply put, it is the offsite storage of your data, and perhaps even the software packages you use. The primary benefit is pretty straightforward. Somebody else pays for all the hardware and support costs needed to store your data. You pack up all your own servers, wiring, etc. and take them to the recycling center, and save money. But is that all it is? There is a much stronger case for a small business to incorporate the cloud in their business model. The cloud allows you to become competitive with the big players in your industry.   The traditional issue holding back small business: they do not have the capital to create the infrastructure to compete with large firms. They are too small to enjoy...

5 Ways Hospitality Can Save Money on Security   Small-to-medium sized businesses and large enterprises may seem worlds apart, but they face many of the same cyber-security threats. In fact, in recent years, cyber-criminals have increasingly targeted Hospitality. This is because it’s widely known that Hospitality have a smaller budget, and less in-house expertise, to devote to protection. Thankfully, there are several things Hospitality can do today to get more from even the most limited security budget. And, no, we aren’t talking about cutting corners. Far too often, Hospitality cut the wrong corners and it ends up costing them more money in the long run. It’s a matter of taking a smarter approach to security. Here are five smart approaches to take Prioritize  - Every business has specific areas or assets critical to its core operations. Seek the input of valued staff and team members to determine what these are. Is there certain data that would be catastrophic if it was lost or st...

    Four Key Components of a Robust Security Plan Every Hospitality Must Know   Most businesses are now technology dependent. This means security concerns aren’t just worrisome to large corporate enterprises anymore, but also the neighborhood sandwich shop, the main street tax advisor, and the local non-profit. Regardless of size or type, practically any organization has valuable digital assets and data that should not be breached under any circumstances.   This makes it the responsibility of every business, especially those collecting and storing customer/client information, to implement a multipronged approach to safeguard such information.   Yes, we’re looking at you, Mr. Pizza Shop Owner who has our names, addresses, phone numbers, and credit card information stored to make future ordering easier and hassle free.   Today’s Hospitality Needs a Robust Security Plan Protecting your business and its reputation comes down to developing, implementing, and monitoring a robust security pla...

    Just Because You’re Not a Big Target, Doesn’t Mean You’re Safe   Not too long ago, the New York Time's website experienced a well-publicized attack, which raises the question – how can this happen to such a world-renowned corporation? If this can happen to the New York Time's, what does this bode for the security of a small company’s website? What’s to stop someone from sending visitors of your site to an adult site or something equally offensive?   The short answer to that question is nothing. In the New York Time's attack, the attackers changed the newspaper's Domain Name System (DNS) records to send visitors to a Syrian website. The same type of thing can very well happen to your business website. For a clearer perspective, let’s get into the specifics of the attack and explain what DNS is.   The perpetrators of the New York Time's attack targeted the site’s Internet DNS records. To better understand this, know that computers communicate in numbers, whereas w...